Privacy Policy
In this privacy policy we explain how we collect and use personal data. This privacy policy applies to all personal data that we process in relation to you when you interact with us.
Who are we
Co van der Horst (“covanderhorst.com”), located at Binderij 2, Amstelveen. Co van der Horst is responsible for the collection and use of your personal data as described in this privacy policy. For questions, comments or complaints regarding the processing of your data, please contact us at info@vanderhorst.nl.
The types of personal information we process
We may collect and process the following categories of personal information:
Name and other identifiable information
For example, we may record your name, title, gender and date of birth.
Your contact details and details about your personal account or registration
Your contact details may include your address, place of business, telephone number and e-mail address. When registering for a particular service or creating a personal account, we may record your login details and other information that you enter on the account or registration form.
Your contact details and information about your request or order
When you make a request or place an order, we need certain information to process your request or order. In addition, we can use this information to keep you informed about your request or order. This information is also required for any routing. For this purpose, we collect, for example, your name, e-mail address and telephone number
Our communications with you
We record your communication with us when you send us an email or leave a message via social media chat. When you call us, we record your questions or complaints in our database.
Information we collect when you use our website
We can record your IP address, browser type, operating system, referring website, surfing behavior and click behavior when you visit our website. With your permission, we may also receive your location information. We may also receive an automatic notification if you open a newsletter or click on a link in a newsletter.
Information related to social media
We may receive information from your social network provider. This does depend on your social network settings. For example, if you log in to our services with a social network account, we may receive your social network profile, including contact information, interests and contacts. You can find more information about the personal data we receive from your social network provider on the website and in the privacy policy of your social network provider.
Information you share with us
If you respond to us on social media or complete a customer survey, you choose to share information with us.
Cookies and Similar Technologies
We collect information through cookies and similar technologies when you use our website. For more information, read our cookie policy on the website.
How do we collect your data
Co van der Horst can obtain your personal data in various ways. This happens when you fill in a form, create an account, make a request or place an order, communicate with us via social media or register for our newsletter. Depending on your social network settings, we may also receive information from your social network provider.
The purposes for which we use your data
The main purposes for which we use your personal information are:
To provide services to you
To make it easier for you to use our online services, we may analyze the data we collect from your use of our digital media and combine it with information collected through cookies and similar technologies. For example, to know which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so that we can focus our communication on that channel or device.
If you have created a personal account within our customer portal, we can use your data in the following ways:
For activation or deactivation of two factor authentication;
To reset your password;
To respond to your submitted requests;
To view the status and details of your requests or orders;
To ship digital or physical items to you;
To store your specified interests such as wish lists and personalization preferences;
To recommend our products and/or services;
We keep the data in your account as long as you are still an active customer with us. If you have not logged in with us after seven years, we will delete all your data. In addition, you can at any time request access to your data or to have your data removed. You can do this by sending us an email at info@vanderhorst.nl.
To communicate with you
We use your contact details to communicate with you, answer your questions or handle your complaints.
For statistical research
Automatic tools are used to conduct statistical research into general trends in the use of our services, website and social media and into the behavior of our customers' and users' preferences. This allows us to develop better services. In addition, we can improve the design and content of our website.
We may aggregate and analyze different types of data to conduct our research. Only aggregated data is used: we do not use names, email addresses or other directly identifiable information. We may also combine such aggregated data with information from public sources (such as Statistics Netherlands). We will not use any sensitive data for this statistical study without your consent.
For direct marketing purposes
Your personal information may be used to send you newsletters or other marketing messages. We may use automatic tools to analyze your personal information so that we know what information is relevant to you. To this end, we may use and combine the information described above. We may also combine such aggregated information with information we receive from public sources (such as Statistics Netherlands). We will not use any sensitive data for this statistical study without your consent.
The results of our analysis are used to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we may customize our newsletter and website with content we believe will be relevant to you.
Use different channels for our marketing messages, such as email and social media. You can revoke or object to your consent to the sending of marketing messages at any time. To do this, follow the instructions in the relevant marketing message or contact us at info@vanderhorst.nl.
Disclosing and sharing data with third parties
We may disclose or share your personal information with third parties for the following purposes:
For the support services we offer
To provide our services, we work with third parties, such as social network providers and marketing agencies. All of these third parties are required to protect your personal data and only process it in accordance with our instructions.
For statistical research and direct marketing
Your personal information may be used for the purposes of statistical research and direct marketing (see above).
Third Party Websites
Our website contains links to third party websites. When you follow these links, you will leave our website. This privacy policy does not apply to third party websites. Co van der Horst accepts no liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. Please see the privacy policies of these third parties (if available) for how they handle your personal information.
Security and Custody
The necessary technical and organizational measures are taken to protect your personal data against loss or unauthorized use. Your personal data will be retained for as long as necessary for the purposes described in this privacy policy or as necessary to comply with laws and regulations and resolve disputes.
Children's privacy
Co van der Horst strives not to collect information about children aged 16 or under, or to create interest segments specifically designed to target children. If you are concerned about your child's privacy in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us at info@vanderhorst.nl.
Your rights
You may request access to, and the ability to update and review your personal information. And you can exercise any other right you have under applicable privacy laws, including, for example, to object to the processing of your personal data. All you have to do is send a written request to:
Co van der Horst
Bindery 2, Amstelveen
You can contact us via info@vanderhorst.nl if you have any questions, comments or complaints about this privacy policy.
How is this privacy policy maintained
This privacy policy is effective as of May 1, 2023 and supersedes our previous privacy policy. This privacy policy is under constant review. We will notify you of any changes by posting the revised policy on covanderhorst.com, after which it will take effect immediately.
